Last Updated: April 28, 2025

These Terms of Use (“Terms”) constitute a legally binding regulations between you (“you” or “your”) and Musa Gold L.L.C-FZ (“Musa Gold,” “we,” “our,” or “us”), governing your access to and use of our website (www.musagold.com), associated informational pages, and related services (collectively, the “Services”). The Services provide residents and entities in Permitted Jurisdictions with information and the opportunity to pre-purchase physical Refined Gold via Gold Redemption Receipts (GRRs), which are non-transferable digital deeds issued by Musa Gold for personal redemption purposes only..

By accessing or using the Website Services, you agree to these terms, which apply to all visitors. Additional terms, such as our Privacy Policy and Customer Pre-Purchase Agreement (CPPA), govern specific interactions (e.g., pre-purchasing Gold Redemption Receipts, or “GRRs”). If you do not agree, you must cease using the Website Services immediately. Contact us at support@musagold.com with questions.

CAUTION AND DISCLAIMERS

  • Not a VASP, Trading Company, or Exchange: Musa Gold is not a Virtual Asset Service Provider (VASP), licensed exchange, broker-dealer, trading company, financial institution, or custodian. We do not offer trading, investment, custody, or Virtual Asset-related services. The Services facilitate the pre-purchase of physical Refined Gold for personal redemption only, not for profit, resale, or speculation.
  • Physical Gold Focus: GRRs are non-transferable digital deeds certifying the right to redeem 0.1 ounce of physical Refined Gold for personal use, not financial products, securities, derivatives, or investments. No profit, value appreciation, or financial return is guaranteed or implied.
  • Jurisdictional Limits: The Services are available exclusively to residents and entities in Permitted Jurisdictions and are not offered in Prohibited Jurisdictions (United States of America and sanctioned countries such as Iran, North Korea, Russia, Syria, Cuba, Myanmar, Venezuela). Accessing the Services from Prohibited Jurisdictions is strictly prohibited.
  • Technical Errors: Musa Gold is not responsible for technical errors, glitches, or interruptions on our website or Services, including those caused by your devices, internet connectivity, or third-party systems (e.g., payment processors, Delivery Companies). Your use is at your own risk, and we disclaim liability for any resulting inconvenience or loss.
  • End of Responsibility: Musa Gold’s responsibilities and liabilities end once you complete the pre-purchase process and your GRR is issued through the Platform. Post-issuance, redemption and delivery are managed by third parties (e.g., Supplier, Delivery Company), governed by their terms and the CPPA. Musa Gold has no control over, or liability for, issuance delays, redemption processes, or delivery outcomes.
  • Risks: Risks include, but are not limited to, supply disruptions from our Gold Supplier, technical failures on the Platform or third-party systems, regulatory changes in Permitted Jurisdictions, or inability to redeem GRRs within the Redemption Period. Refunds, if applicable, are your sole remedy per the CPPA (Clause 5.5, 6.6), and Musa Gold bears no further responsibility.
  • No Advice: We do not provide investment, financial, legal, or technical advice. Any decision to pre-purchase or redeem GRRs is your sole responsibility after conducting your own due diligence.
  • Third-Party Reliance: Reliance on third-party platforms or services (e.g., Payment Processor, Delivery Company) post-pre-purchase is at your discretion, and Musa Gold disclaims liability for their performance, security, or errors.

1. Introduction

1.1 About Us: Musa Gold L.L.C-FZ is a limited liability company registered in the Meydan Free Zone, Dubai, UAE, offering an informational platform and facilitating the pre-purchase of physical Refined Gold via GRRs in Permitted Jurisdictions. We are not a VASP or regulated financial entity but operate under applicable UAE laws for commodity transactions. Contact us at support@musagold.com.
1.2 These Terms: Accessing the Services binds you to these Terms, which outline our limited role, your obligations, and comprehensive disclaimers. Questions should be directed to us before proceeding.
1.3 Additional Documents: These Terms incorporate:

  • Privacy Policy: Governs data use (see below).
  • Customer Pre-Purchase Agreement (CPPA): Details GRR pre-purchases and redemptions (available upon request at www.musagold.com/cppa).

2. Definitions

  • “Gold Redemption Receipt” (“GRR”): A non-transferable digital deed issued by Musa Gold, certifying the right to redeem 0.1 ounce of physical Refined Gold for personal use, not a financial product.
  • “Permitted Jurisdictions”: Jurisdictions not listed as Prohibited Jurisdictions.
  • “Prohibited Jurisdictions”: United States of America (USA) and sanctioned countries (e.g., Iran, North Korea, Russia, Syria, Cuba, Myanmar, Venezuela).
  • “Refined Gold”: Gold of 99.99% purity (24 karat), sourced from licensed mining companies.
  • “Services”: Our website (www.musagold.com), informational pages, and processes to facilitate pre-purchasing physical Refined Gold via GRRs in Permitted Jurisdictions.
  • “Platform”: The online system at www.musagold.com, including the Buyer’s back office, used for pre-purchasing and managing GRRs.

3. Eligibility

3.1 Criteria: To access the Services, you must:

  • Be an individual over 18 or a legal entity with authority to enter these Terms.
  • Reside or be established in a Permitted Jurisdiction, verified by proof of residency or incorporation.
  • Not reside or be established in a Prohibited Jurisdiction, nor be a sanctioned person/entity under UAE or international sanctions lists (e.g., UN, UAE and/or FIU).


3.2 Verification: We may request proof of residency, identity, or entity status (e.g., passport, utility bill, business license) to ensure compliance. Failure to provide such proof may result in immediate termination of access.
3.3 Changes: We may amend eligibility criteria at our discretion, with 30 days’ notice via email or the Platform where practicable, or immediately for legal or operational compliance.

4. How We Contact Each Other

4.1 Your Contact: Reach us at support@musagold.com or via the Platform’s support portal (www.musagold.com/support).
4.2 Our Contact: We will use your registered email or back office notifications on the Platform. You must keep your contact details updated in your back office; we are not liable for missed notices due to outdated information.

5. Services

5.1 Scope: The Services provide information and a pathway to pre-purchase physical Refined Gold via GRRs for personal redemption in Permitted Jurisdictions. Musa Gold issues GRRs, while third parties (e.g., Supplier, Delivery Company) manage redemption and delivery.


5.2 Redirection Post-Pre-Purchase: Upon completing the pre-purchase process and GRR issuance, redemption involves third-party Delivery Companies. From that point:

  • Musa Gold’s role ends, and redemption/delivery are handled by third parties per CPPA Clause 5 and their terms.
  • We have no control over, or liability for, third-party performance, delays, or delivery outcomes.

5.3 Third-Party Involvement: Partners (e.g., Payment Processors and Delivery Companies) operate under their own terms in Permitted Jurisdictions. Their actions post-pre-purchase are not our responsibility.

6. Fees

6.1 Payment: Fees for pre-purchasing GRRs are USD 55 per GRR or USD 500 for a bundle of 10 GRRs, payable via the Platform’s Payment Processor.

Redemption Balances (USD 150 per GRR or USD 1,500 for 10) and Delivery Fees are paid separately per CPPA Clause 6.

Musa Gold accepts payments only in U.S. dollar equivalents using USDT (TRC-20) or USDC.


6.2 Changes: We may adjust fees with 30 days’ notice via email or Platform, effective upon posting unless stated otherwise. Third-party fees (e.g., Delivery Company) are outside our control.

7. Access and Use

7.1 Access: You access the Services via www.musagold.com using your own equipment and internet connection. Technical requirements (e.g., computer, browser and internet compatibilities) are your responsibility.


7.2 Restrictions: You must not:

  • Access the Services from Prohibited Jurisdictions or use methods (e.g., VPNs) to bypass restrictions.
  • Use the Services for resale, profit, speculation, or as a financial product.
  • Misrepresent GRRs as anything other than pre-purchase rights for personal gold redemption.
  • Attempt to interfere with, hack, or overburden our Platform or systems.
  • Use multiple accound under the same identity nor try to circumvent by creating false accounts and the controls associated with (new) account registration.


7.3 Technical Risks: You accept all risks of technical errors (e.g., Platform downtime, connectivity issues), for which we bear no responsibility.

8. Intellectual Property

8.1 Ownership: Musa Gold retains all rights to Platform content, designs, and trademarks.
8.2 License: We grant you a non-exclusive, revocable license to use the Services for personal gold pre-purchase and redemption in Permitted Jurisdictions during the Term, subject to these Terms.

9. Privacy

9.1 Our Privacy Policy governs data collection and use. By accessing the Services, you consent to such processing and warrant your data’s accuracy.

10. Changes to Terms

10.1 We may update these Terms at our discretion, notifying you via email or Platform with notice for material changes, or immediately for legal or operational necessity (e.g., jurisdictional updates). Continued use post-change implies acceptance.

11. Termination

11.1 Your Right: You may cease using the Services anytime by stopping access. Pre-purchases remain subject to CPPA Clause 11 post-termination.


11.2 Our Right: We may suspend or terminate access at our discretion, with notice where feasible, for reasons including:

  • Residency or establishment in a Prohibited Jurisdiction.
  • Violation of these Terms or applicable laws.
  • Technical or security issues requiring immediate action.


11.3 Effect: Upon termination, you must stop using the Services. Post-issuance obligations (e.g., redemption) follow CPPA Clause 5 and third-party terms.

12. Disclaimers and Liability

12.1 As-Is Basis: The Services are provided “as is” and “as available” without warranties, express or implied (e.g., merchantability, fitness for purpose), to the extent permitted by UAE law.
12.2 No Liability for Technical Errors: We are not responsible for:

  • Technical errors, glitches, or downtime on the Platform or Services due to our systems, your devices, or third-party failures.
  • Loss of data, access, or functionality from such errors.
  • Any resulting inconvenience, delay, or loss.


12.3 End of Responsibility Post-Issuance:

  • Our responsibility ends upon GRR issuance. Redemption and delivery are managed by third parties (e.g., Supplier, Delivery Company) per CPPA Clause 5, with no control or liability for:
    • Technical errors or security breaches on third-party systems.
    • Loss or inaccessibility of issued GRRs.
    • Delays or non-delivery of Refined Gold.
  • You assume all risks post-issuance, addressing issues directly with third parties.


12.4 Additional Disclaimers: We are not liable for:

  • Supply disruptions from mining companies (CPPA Clause 5.5).
  • Regulatory changes in Permitted Jurisdictions affecting redemption.
  • Losses from your failure to secure devices or accounts.
  • Third-party website links accessed at your risk.
  • Indirect, consequential, or profit-related losses.


12.5 Liability Cap: Our aggregate liability is limited to Pre-Purchase Prices paid by you in the prior 12 months, absent gross negligence or willful misconduct, and only for direct losses pre-issuance.

13. Dispute Resolution

13.1 Informal Resolution: Contact support@musagold.com with concerns; we’ll resolve within 30 days via ticket system.
13.2 Arbitration: Unresolved disputes follow DIFC-LCIA Rules, seat in Dubai, UAE, in English, with one arbitrator, claims within 1 year.
13.3 Governing Law: UAE law applies, except arbitration under DIFC law.

14. General

14.1 Compliance: You must comply with Permitted Jurisdiction laws.
14.2 Notices: Delivered via email or Platform back office; keep details updated.
14.3 Entire Agreement: These Terms, Privacy Policy, and CPPA form the full agreement.
14.4 Assignment: You may not assign rights without our consent; we may with notice.
14.5 Severability: Invalid provisions are severed, remainder enforceable.
14.6 No Waiver: Delayed rights exercise is not a waiver.
14.7 Force Majeure: No liability for delays beyond our control (e.g., supply issues, regulatory bans).